FAQ
Frequently Asked Questions
Your furniture will be delivered within 2 to 5 Working Days - Guaranteed Pre-Order items will be delivered within the timeframe stated DELIVERY DAY Once you have placed your order, we will be in touch to confirm your delivery date. We'll give you a 3-hour time window in which your delivery will be made, for example between 10.00 & 13.00. To save you hanging around for three hours, your delivery team will call you 30 minutes before they arrive. It's the simple things, we know :)
World leading, outdoor fabrics are used to create these all-weather British made cushions. Our water-repellent covers will not
Fade in the sunlight
Allow mould or mildew to grow
Get stained by dirt, oil or drinks
No other UK garden furniture comes with such high standard outdoor fabrics as standard
Our cushion covers are machinable washable at 30 degrees
7 Year Warranty
Seat Cushions British made reticulated (Quick / Fast Dry) foam is used in the creation of this furniture Reticulated foam is porous and therefore allows water to drain through it quicker than normal foam. The end result is a dry seat sooner! This premium British foam is resistant to mould Back Cushions Overfilled, extra deep back cushions are filled with super fluffy hollowfibre to create cushions that you sink into but get supported by
Our premium cushions are made with solution dyed fabrics. Solution dyed fabrics have a high resilience to UV light, so we can guarantee they will not fade within the three-year warranty. However, UV light is very powerful and over time your cushions will eventually start to lose a little colour. This fading is very gradual and happens in a uniformed manner, so you probably won’t even notice the slight change in colour over the years.
Our premium cushions (included with all sets as standard) are manufactured from water repellent fabric. This means that although 90% of water will run off the fabric, in a torrential downpour or in standing water, some water will penetrate. We recommend that you bring your cushions indoors when heavy rain is forecast. Alternatively, when you’re not using the cushions, stand them on end with the zip at the base and the water will run straight off.
Our waterproof cushions are completely impermeable. Manufactured from a leading European marine grade fabric, they are practically indestructible and come with a Five-Year Warranty.
Yes. Our British made outdoor fabric sofas and chairs are made with Sunbrella fabrics. This world-leading fabric is 100% waterproof, stain, mould, mildew and UV-resistant. The ideal furniture for commercial areas such as bars, restaurants and hotels, these outdoor sofas and armchairs are the future of outdoor furniture and offer the ultimate protection from the elements.
Yes. All of our sets are available with Waterproof Cushions as an optional upgrade. We use a marine grade Acrylic material for our British made waterproof cushions. The European made material is a world-leading fabric for outdoor use and can be found on outdoor seating on luxury yachts worldwide. Our waterproof cushions are 100% waterproof, stain, mould, mildew and UV-resistant. These waterproof cushions offer the ultimate protection from the elements.
The easiest and quickest way to clean Emelda Grace furniture and cushions is to use a pressure washer. Keep the jet head 60-90cm away from the furniture or cushion surface and simply blast the dirt away. Using warm water with a little washing detergent such as Dreft will help to shift really tough marks. Remember to rinse off with cold water.
As standard, our furniture and cushions both come with their own comprehensive Three-Year Warranty. Should anything go wrong with your furniture or cushions within this three-year period, Emelda Grace guarantee to replace the damaged item for you. We don’t repair furniture or cushions. We exchange them for a brand new item.
We have a small showroom located in our Droitwich warehouse just outside of Birmingham. Alternatively, you can visit one of the many leading County, Agricultural, Home Renovation or Garden shows we attend throughout the UK. Please see the Visit Us page for a comprehensive list of the shows we attend.